DOCUMENTATION AND
KNOWLEDGE MANAGEMENT ROLES
|
Current
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Freelance. Due to the restructuring of
Tenix Defence and the merger of what was TD Head Office / Engineering
with Tenix Pty Ltd Group Head Office / Commercial & Engineering,
my function was no longer required, and I was offered redundancy
effective 12/7/2007. I am now giving the odd guest lecture in the The University of Melbourne's Masters in Engineering Management curriculum, and now have more time for my academic pursuits. I am available for interesting short term or part time consultancy roles relating to
orgnisational content and knowledge management systems (people,
processes and infrastructure). |
1/1990-
12/7/2007
|
Tenix Defence Pty
Ltd. (formerly AMECON, Transfield Defence Systems, Tenix
Defence Systems Pty Ltd). Until October 2001, essentially all of my
work for this employer was associated with documentation production
and management requirements associated with Tenix's ~$7 BN contract
to design, produce and deliver 10 ANZAC Class frigates to the
Australian and New Zealand Navies. In October 2001 I moved to the
Tenix Defence's corporate level Strategy and Development Group to
help apply lessons learned across the multi-divisional corporate
structure. In 2003, with a reorganization of Tenix Defence and the
disbandment of Strategy and Development I was moved into the
Engineering Head Office organization where I fill content and
knowledge management roles. In January 2007 with restructuring of
Tenix Defence, I was moved into Tenix Group Head Office. |
2006-2007
|
Documentation and Knowledge Management
Systems Analyst |
- Continued support of OpenText's LiveLink as a
corporate knowledge management portal.
- Continued evaluation and promotion of the S1000D
common-source database and documentation standard for defence
electronic technical manuals.
- Continued development and prototyping of
mind-map based methodology for mapping personal
knowledge
- Continued work to facilitate cross-divisional
communities of practice for ILS disciplines with three successful
cross-divisional meetings.
- Research the formation of industry clusters
(Porter) and active promotion of the formation of a Melbourne
cluster around systems for engineering and project knowledge
management to explore implementations of integrations around the
S1000D standard
- Facilitated ICT industry cluster workshop
meeting involving Victorian and NSW companies, some cluster
applications due to be tested in Tenix applications
- Facilitated joint ACSIS-Tenix workshop to
explore integration of SAIC's TeraText and Tenix's
Crossbow
- Facilitated formation of Support Engineering
Community of Practice
|
2005
|
Tenix Defence Engineering Head Office -
Documentation and Knowledge Management Systems Analyst |
- Continued support of OpenText's LiveLink as a
corporate knowledge management portal.
- Sponsorship and guidance of two KM
interns
- Evaluation and promotion of the AECMA S1000D
common-source database and documentation standard for Defence
interactive electronic technical manuals.
- Continued development and prototyping of
mind-map based methodology for mapping personal
knowledge
- Continued work to facilitate cross-divisional
communities of practice for ILS disciplines.
- Followup activities for Tenix's "Shipbuilder"
bid to build 3 AEGIS type destroyers in the $4.5-7 BN Air Warfare
Destroyer Project for the Royal Australian Navy.
|
2004
|
Tenix Defence Engineering Head Office -
Documentation and Knowledge Management Systems Analyst |
- Continued support of OpenText's LiveLink as a
corporate knowledge management portal.
- Development and prototyping of classification
schemes for LiveLink.
- Drafting of corporate policies on information
and knowledge management.
- Development and prototyping of a mind-map based
methodology for mapping personal knowledge.
- Evaluation and promotion of the AECMA S1000D
common-source database and documentation standard for Defence
interactive electronic technical manuals.
- Conference presentations in Australia and
Singapore.
- Establishment and facilitation of a
cross-divisional community of practice for ILS
disciplines.
- Development of a business case for a
Take-To-Market investment in a software house (actions still
pending).
- Documentation development for Tenix's
"Shipbuilder" bid to build 3 AEGIS type destroyers in the $4.5-7
BN Air Warfare Destroyer Project for the Royal Australian
Navy.
|
2003
|
Tenix Defence Engineering Head Office -
Documentation Systems Analyst |
- Heavy involvement in implementing OpenText's
LiveLink as a corporate knowledge management portal.
- Peripheral involvement in implementation and
integration of TeraText and eMatrix in Land Division's M113
upgrade project.
- Development of a collaborative research project
with Monash University's School of Information Management and
Systems to study the management of project related
knowledge.
- Development and participation in collaborative
research to assess collaborative engineering project management
applications with CSIRO's division of Manufacturing and
Infrastructure Technology (ex Manufacturing Sciences and
Technology)
- Preparation and delivery of conference papers
(see List of Publicatoins)
|
2002
|
Strategy and Development Group -
Documentation Systems Analyst |
- Project manager of the Tenix Groups global LKI
(knowledge management) project to audit corporate knowledge
management capabilities and to provide initial recommendations
for improvements
- Co leader of Tenix Defence's audit of
engineering/logistics tools and requirements; implementor of
SpeedLegal's SmartPrecedent (XML-based authoring system for
contractual documents)
- Continued leading role in the RACE Online
consortium to develop XML standards for contracts and tender
documents.
- Continued (but peripheral) involvement in the
design and development of SIM extensions within the Tenix
corporate environment.
- Preparation and delivery of conference papers
(see List of Publications)
|
2001
|
Integrated Logistic Support (ILS)
Documentation Systems Specialist |
- Continued support for the SIM system
- Involvement in bidding activities for the
implementation of content management systems for ASLAV and M113
Upgrade Projects.
- Conference presentations
|
2000
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Integrated Logistic Support (ILS)
Documentation Systems Specialist |
|
- involved in extending RMIT's Structured
Information Manager (SIM) solution for ANZAC Ship maintenance
procedures to include Client in review and signoff loop and
additional document types (e.g., Def Aust 5629A generic technical
manual standard)
- involved in drafting Technical Overview and
Capabilities Statement for ASLAV LOGMIS Project Bid; supporting
In Service Support group marketing of SIM extensions to ANZAC
Ship Sustainment Management Organisation; study of marketing of
Tenix fleet management capabilities to Ansett Airlines
- working with the international LegalXML
Consortium and Requirements and Contracts Engineering (RACE)
Online to develop XML standards for contract and tender
documents; RACE Online Consortium includes CSIRO Manufacturing
Sciences and Technology Manufacturing Systems and Automation
Group, RMIT University Multimedia Database Systems Group,
SpeedLegal Pty Ltd, and Australian Industry Defence Network
(AIDN)
- Preparation and delivery of conference papers
(see List of Publications)
|
1999
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Integrated Logistic Support (ILS)
Documentation Systems Specialist |
|
|
- coordinated Tenix's internal decision and
sign-off activities through mobilisation of the project to
implement SIM; and
- developed and drafted a long-term business
development plan for jointly marketing SIM together with Tenix's
value added logistic engineering and documentation development
services.
- Short courses and conferences attended during
the period 1997-1999 included Developing Applications in
Microsoft Access 2.0 (I & II - IMG University Education
Series by Chris Bell), GUI Goodies for Visual Basic (Monash
Univ.), FrameMaker+SGML (InFrame Solutions), and SGML/XML Asia
Pacific Conferences in 1998 and 1999.
|
1998
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Manager, SGML R&D Project, plus
previously existing ILS roles as Documentation Systems Specialist |
|
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- completed requirements analysis and project
definition study for SGML object management system for ANZAC Ship
planned maintenance documentation (PMD) (this involved developing
SGML data models for the PMD data and drafting a detailed project
plan for the work)
- prepared RFQ specifications documentation
assisted by a process review conducted by CSIRO's Division of
Mathematical and Information Sciences, and drafted the
implementation contract in conjunction with contract engineers;
and
- assessed supplier quotations to implement the
specified solution and a range of alternatives for the ANZAC PMD
data.
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1997
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Documentation Systems Specialist within
ILS; designated Subject Matter Expert in the Shipbuilding Systems
Project (SSP) for ILS and Configuration Management units; plus all of
my previously existing ILS roles. SSP roles involved: |
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- serving on a working party to review and assess
a range of product data management / integrated product
development environments to recommend a selection;
- studying the BaaN manufacturing resource
planning system; and
- mapping Tenix business processes (workflows)
across a number of cross-functional areas to the BaaN
environment. Substantial training in business process mapping and
BaaN systems was provided.
|
1995-1996
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My major task was to design, develop and
code a hierarchical relational database system in MS Access for
authoring and managing planned maintenance data for the Landing
Platform Amphibious project. Working for the Follow On Support cell
of ILS I also developed several small tracking systems in MS Access
(viewer for scanned correspondence, ILS warranty item tracking,
general trial card overview/tracking, tracking of components
cannibalised from shipsets). |
1993-1995
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Working within ILS as documentation system
developer, data administrator for planned maintenance data, and
schedule administrator, my various functions involved: |
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- analysing the ANZAC Ship Prime Contract and
drafting contract amendments to define paper and electronic
deliverables;
- developing an authoring and data management
environment to meet these requirements
- working with a government contractor to develop
the SGML DTD for Technical Repair Specification (TRS) documents
within the DEF AUST 5629A standards;
- selecting applications and setting to work the
SGML authoring environment for TRS data
- analysing the Test Evaluation and Validation
(TE&V) requirements under the Contract
- designing the Operational Availability Recording
and Reporting System (OARRS) to meet the TE&V requirements
and drafting the prime contract amendment to specify the
solution; and
- developing applications for and carrying out
ILS's internal project scheduling functions in MS Excel and MS
Project.
Conference attendance in this period included the
1993 and 1994 Australasian CALS conferences. Allette System's
introductory and advanced SGML courses were also taken.
|
1992-1993
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word processing systems expert variously
shared between the Configuration Management, Training and Corporate
Services Groups with the following main functions: |
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- continued supporting the documentation
management applications developed within WordPerfect;
- procured and set-to-work the ISYS document
information retrieval system, developed a training module for it,
and conducted initial training sessions;
designed several job task-oriented training modules for word
processing and management-level computer literacy; and
- as a quality improvement exercise, in Corporate
Services, I completed a company-wide review of word processing
data management problems and requirements, and suggested a number
of improvements and corrective actions (which were not acted
on).
|
1990-1992
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Commercial Documentation Controller for
the ANZAC Ship subcontracts and purchase orders: |
|
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- implemented the WordPerfect word processing
system when we moved to a networked environment in mid
1990;
- to provide some degree of management control
over electronic files in the WordPerfect environment, I designed
the directory structures used for the subcontract drafting
process; and
- developed and maintained a wide variety of
menu-driven correspondence and file management processes within
the WordPerfect merge/macro environment. These management tools
continued in general use with little further maintenance until
the IS department replaced WordPerfect with MS Word.
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1988-
1989
|
Bank of
Melbourne. (formerly RESI-Statewide Building Soc.)
Corporate Services, 541 St Kilda Rd, Melbourne, Vic 3004
Documentation Manager, responsible for IS (excluding source) and
end user documentation and banking forms. Documentation was all
authored in WordPerfect on a Novell network. Forms were designed and
maintained in a Macintosh environment. Non-administrative tasks
included:
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- analysis and documentation of
procedures;
- conversion, editing and layout of documents and
end-user manuals written by other areas;
- establishment of document file naming and
management standards on the network;
- participation (as co-project manager) in
developing and documenting the bank's IS problem and change
management systems; and
- setting to work the computerised library
cataloguing and circulation system (procured from Ferntree) for
the IS technical library.
Various skills were also gained with
TSO/ISPF/SCRIPT in the 3090 MVS/XA environment, DMR's development
methodology. Training included an in-house management course, and BIS
Systems's course in Business Analysis.
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Technical Writer (initially on contract,
then permanent): |
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- IS staff induction primer on the 3090 MVS/XA
system, covering development environments, tools, dataset naming,
etc.
- executive overview of the bank's entire
Hogan-based EDP system (as carried over from
Statewide).
|
1983-
1987
|
Computerease
Software Pty Ltd (and predecessor companies)
278 Coventry Street, South Melbourne, Vic 3205
(In 1988 company assets were taken over by Information Unlimited
(Aust) P/L, 2 Prospect Hill Road, Camberwell.) The maximum number of
staff was about 10.
Company products were all developed for a microcomputer (Vector
Graphics) Concurrent CP/M environment, which would run up to three
applications simultaneously on the one 386 K Z80 machine and/or
support multiple users on dumb terminals. Products included a range
of modules for small to medium import/export distributors (all
financials, plus inventory control and import costing), clinical
practices (medical, vet, dental & chiropractic), insurance
brokers, capital asset managers, and a yacht club. The company
developed brilliantly modular software on an excellent platform that
could not be sold to an unsophisticated market that wanted IBM
PC's. |
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My Computerease employment began with
casual word processing assignments to my WP bureau and I resigned
from the company as Documentation/Marketing Support Manager and
shareholder. All documentation was developed in a stand-alone
WordStar environment. Responsibilities included: |
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- planning, writing and layout of complete user
documentation packages. By the time my employment with the
company ended I had completely documented all of the
products.
- analysing and implementing the clinical practice
management system's user interface (which was designed to
facilitate customisation for the kind of practice).
- editing and drafting of marketing support
documentation, and editing of much of the sales, marketing and
joint venture correspondence.
|
1983-
1986
|
Computer Literacy
Trust (and predecessor organisations)
c/o Pannell Kerr Forster, 255 William Street, Melbourne, Vic. 3000
The Trust assembled and published four editions (2 for schools and 2
for businesses) of a computer literacy journal in an attempt to
establish a self-supporting enterprise.
Working variously as Consulting Editor / Chairman, Editorial Board on
a part time basis I was involved in editorial and article writing;
soliciting, selecting and editing copy; help in preparing promotional
materials; and long-range planning. |
1981-
1985
|
W&R Hall Word
Processing Services
66 Atkinson Street, Templestowe, Vic. 3106
Home-based word processing, consulting and documentation services in
conjunction with my wife. The major source of work was difficult
academic theses and books (physics, mathematics and chemistry) with
the occasional consultancy to set up word processing systems for
small businesses. In 1980 we used an IBM selectric typewriter. Most
work was done in a WordStar in a Z80 CP/M microcomputer environment,
with a few jobs being completed in WordPerfect and MS Word (on
Macintosh). Working freelance, I also contributed a number of
evaluations of word processing systems to Australian computer
magazines (see Publications and Abstracts items 26-30). |