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I have started a new book project to present a case study of my 17½ years working for Tenix Defence as a documentation and knowledge management systems analyst and designer that should actually not take too long to finish. The book will consist of a selected collection of published and internal papers I have written together with various colleagues that describe various documentation and knowledge management systems I have been involved with and lessons learned from this experience.

Two new presentations introduce this project:

1. Hall, W.P. 2015. Failing to learn from Australia’s most successful defence project. SIRF 2nd KM Roundtable 2015, South Melbourne, 26/5/2015.
   
   
2. Hall, W.P. 2015. Socially Constructing Warships — Emergence, growth & senescence of a knowledge-intensive complex adaptive system. Melbourne Emergence Meetup, 11/6/2015. [Note: this is a PowerPoint Show containing links (underlined) and animated graphics.]
   

It is likely that the following internal papers I wrote for Tenix management will also be included or referenced in the book:

1. Hall, W.P. 1999. Business case: Replacing MS Word as the primary authoring system for corporate knowledge. SGML R&D Project, Integrated Logistic Support [Tenix internal document 5 Feb 1999].
   
   
2. Hall, W.P. 1999. Concept development proposal: Development of an integrated Defence/Industry project management environment. SGML R&D Project, Integrates Logistic Support [Tenix internal document 21 Sep 1999].
   
   
3. Hall, W.P. 1999. Opportunity plan: Leveraging Tenix's document content management system (DCMS) capabilities - DAO tender and contracts management system and related opportunities. SGML R&D Project, Integrated Logistics Support [Tenix internal document 14 Oct 1999].
   
   
4. Hall, W.P. 2001. Framework for an integrated technical knowledge management environment for large engineering projects. SGML Implementation Project [Tenix internal document].

Following is my working outline for the book. Contextual introductions will be provided at the beginning of each section, and each paper will be introduced by a retrospective blurb. Papers will be edited to standardise styles and to eliminate redundant content given in earlier papers. All references will link to a common bibliography.

Book outline:

Introduction: Scope and Contex

Theoretical framework:

• Nousala, S., Hall, W.P. 2008. Emerging autopoietic communities – scalability of knowledge transfer in complex systems. First IFIP International Workshop on Distributed Knowledge Management (DKM 2008), Oct, 18-19, 2008, Shanghai.
  
• Vines, R., Hall, W.P. 2011. Exploring the foundations of organizational knowledge. Kororoit Institute Working Papers No. 3: 1-39.

Working with explicit information/knowledge in world 3

Highlights the problems executives have with paradigmatic issues.

• Hall, W.P. 1998. When a good business case alone isn't enough to get SGML into your corporate strategy. SGML/XML Asia Pacific '98, Sydney. [presentation]

Solving the ANZAC Ship maintenance documentation problems

• Hall, W.P. 2001. Content management in a defenceprime contracting environment: Present and future. Open Publish 2001 - Sydney,31/7- 2/8. [presentation]
  
• Hall, W.P. 2001. Writing and managing maintenance procedures for a class of warships: A case for structured authoring and content management. May 2001 issue of Technical Communication, the professional journal of the Society for Technical Communication. [peer reviewed paper]

Architecting document-based knowledge management over the enterprise and the fleet lifecycle

• Hall, W.P., & McFie, K. 2002. A fleet (or asset) lifecycle knowledge management architecture. Proceedings, ActKM Forum. Third Annual Conference 22 October 2002 Rydges Lakeside Canberra. [presentation]
  
• Hall, W.P. 2003. Managing maintenance knowledge in the context of large engineering projects - Theory and case study. Journal of Information and Knowledge Management, Vol. 2, No. 2 [Corrected version reprinted in Vol. 2, No. 3, pp. 1-17]. [peer reviewed paper]
  
• Sykes, M. Hall, W. P. 2003. Generating fleet support knowledge from data and information. Australian Conference for Knowledge Management & Intelligent Decision Support ACKMIDS 2003 Melbourne, Australia, 11 and 12 December 2. [peer reviewed paper].
  
• Mo, J.P.T., Zhou, M. Anticev, J., Nemes, L., Jones, M., Hall, W.P. 2006. A study on the logistics and performance of a real ‘virtual enterprise’. International Journal of Business Performance Management 8(2/3): 152-169. [peer reviewed paper]

Implementing the generic program lifecycle management system

• Hall, W.P. and Brouwers, P. 2004. The CMIS solution for Tenix's M113 program. MatrixOne Innovation Summit. Shangri-La's Rasa Sentosa Resort,Singapore, 12 - 14 August, 2004. [presentation]

Note: The CMIS solution was only ever used for the M113 program because Tenix refused to fund sufficient travel and personnel exchange between Melbourne and Canberra for the system's users in Tenix or in the Army to fully understand how to maximize their use of the system's capabilities across the range of corporate documentation either in Adelaide or in Melbourne.

Summary papers

• Hall, W.P. 2007. Managing lifecycles of complex projects. Government Transformation Journal, July 2007. Center for Public-Private Enterprise. [article]
  
• Hall, W.P., Richards, G., Sarelius, C., Kilpatrick, B. 2008. Organisational management of project and technical knowledge over fleet lifecycles. Australian Journal of Mechanical Engineering. 5(2):81-95. [Peer reviewed paper]

Working with living knowledge in world 2

Identifying and managing critical organizational knowledge held in people's heads

• Nousala, S., Miles, A., Kilpatrick, B., Hall, W.P. 2005. Building knowledge sharing communities using team expertise access maps (TEAM). Proceedings, KMAP05 Knowledge Management in Asia Pacific Wellington, N.Z. 28-29 November 2005. [peer reviewed paper]
  
• Nousala, S., Hall, W.P., John, S. 2007. Transferring tacit knowledge in extended enterprises. IKE'07- The 2007 International Conference on Information and Knowledge Engineering, Las Vegas, Nevada, June 25-28, 2007. [peer reviewed paper]
  
• Nousala, S., Miles, A., Kilpatrick, B., Hall, W.P. 2009. Building knowledge sharing communities using team expertise access maps (TEAM). International Journal of Business and Systems Research 3(3), 279-296.

Mapping and improving knowledge intensive organizational processes and routines

• Dalmaris, P., Tsui, E., Hall, W.P., Smith, B. 2007. A Framework for theimprovement of knowledge-intensive business processes. Business ProcessManagement Journal. 13(2): 279-305. [peer reviewed paper]

Historical summary of the rise dominance and failure of Tenix Defence:

• Hall, W.P., Nousala, S., Kilpatrick B. 2009. One company – two outcomes: knowledge integration vs corporate disintegration in the absence of knowledge management. VINE: The journal of information and knowledge management systems 39(3), 242-258.

Lost billion dollar opportunities to:

Effectively manage Defence programs from conception and birth to the grave

• Hall, W.P. 2000. Paperless Contracting: from Concept Development to Capability Deployment. LegalXML/Australia Contract Standards Face-to-Face Meeting - Sydney 12/12/200. [presentation]
  
• Hall, W.P. 2001. How Melbourne is contributing to the contracts standards effort. Legal XML & Electronic Filing: The Australian Focus. (A joint conference between the AIJA and VSCL) - Melbourne, 25/10/2001. [Presentation, AIJA is the Australian Institute of Judicial Administration and VSCL is the Victorian Society for Computers in the Law].
  

Note: The project failed because of the continual churn of staff in Defence procurement and the major paradigmatic issues with every new staff member. There is still no electronic propagation of project content through the life cycle.

Build an ICT cluster in Melbourne around major project Lifecycle Management

• Hall, W.P. 2006. Forming new ICT industry clusters in Victoria. Australian Centre for Science, Innovation and Society [University of Melbourne]. Occasional Paper No. 1. 35 pp.
  
• Hall, W.P., Nousala, S. 2007. Facilitating emergence of an ICT industry cluster. ICE 2007 - 13th International Conference on Concurrent Enterprising - "Concurrent (Collaborative) Innovation", Sophia-Antipolis, France, 4-6 June 2007. [presentation]

Note: The project failed because we were unable to convince potential component organizations (e.g., University of Melbourne and/or Tenix Defence) that would have served as key attractors to begin the crystallization process to provide seed funding to establish a center or even work together to seek grant funding. As usual, the underlying issues seemed to be paradigmatic.

Concluding comments